On [the second Thursday of the month] the surgery is closed from 13.00pm due to staff training.  Normal service resumes 8am the following day.   

During this time, you can still call us but our phones will be answered by our out of hours provider.

Please call 999 for life threatening emergencies or 111 for anything urgent.

For any routine queries you can contact us online via patches Accurx

You can order your prescriptions via the NHS app. Log in - NHS App Online

Please also explore our website which has a wealth of information on healthcare services.

Would you like an appointment with a GP, Nurse, or Health Care Practitioner in the evening or at the weekend when we are closed?

If so, you can book your appointment now by contacting us.

Access Services are an extension of our usual service, it is not a walk-in service, and you will need to make an appointment through the practice reception. The service gives you more flexibility in where, when and how you use local health services. It helps those who struggle to get to the doctors during the week because of work and family commitments.

Please note that whilst you may not get to see your own doctor during these hours, and it may not be at your own practice location, the GP or Nurse you see will have access to your medical record, subject to your consent.

APPOINTMENTS ARE AVAILABLE:

Monday to Friday - Daytime & Evenings
Saturday and Sunday - Daytime
Bank Holidays – Daytime

APPOINTMENT TYPES:

Face to Face – You will see a clinician in person and be required to go to the service location

Telephone Consultation – You will be called by one of our clinicians during your appointment time. This will be from a withheld number and you will not be required to go to the service location unless offered at the time

When the surgery is closed, emergency medical services can be obtained by ringing 111.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&Eor need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Neighbourhood Health Survey

Further information about this survey

How and why have I been invited?

You were chosen because you may have complex health and care needs. Your personal details and some information about your health have been used to identify you for this survey from your health record. This was done by your local health provider. Ipsos, the independent research organisation that is running this survey on behalf of NHS England, has not received these details.

Do I have to take part in the survey?

No. Taking part in the survey is voluntary. We may however, send you one reminder, as Ipsos cannot pass on information about who has taken part in the survey. You may disregard the reminder if you have already taken part in the survey.

What happens to my answers?

We will use all responses from the survey to produce reports which will be available later this year. We will make sure that it is not possible to identify you in any reports that are published. Your information is held in accordance with the General Data Protection Regulation and Data Protection Act 2018. NHS England’s privacy notice explains your rights: www.england.nhs.uk/contact-us/privacy-notice

To help us get a full picture of patient health and care, we will link your survey answers with other data held by NHS England and Integrated Care Boards (ICBs) using your NHS number. This allows us to better understand patient experiences and improve services. Specialist researchers will link the data, and this process is subject to strict confidentiality rules.

Will you contact me again in the future?

By taking part, you agree to be invited to take part in the survey again in the future. This helps us understand how your experiences change over time. We will keep your contact details secure and will only use them for this purpose unless you tell us we can use them for another purpose. We will keep your personal details for up to 3 years after the last survey you completed. You can ask to be removed from our contact list at any time.

The NHS wants to be able to take steps to improve the care delivered to you. At the end of the survey, we ask for your consent to allow a professional supporting your health and wellbeing to follow up with you to discuss your needs. This may help them understand, and take steps to, improve support for your ongoing care. This means they would be able to see the responses you give about your health and wellbeing. This information will only be reviewed by the health professionals involved in your care. If you are happy with this, tick yes. If not, please tick no.

What if I want to withdraw my responses from the survey later?

You can contact NHS England via england.ices@nhs.net to ask them to delete information about you collected for this survey. However, where your survey answers have been anonymised; for example, in national reports, it will not be possible to delete your answers. 

Can someone help me to take part in the survey?

If you would like someone to help you complete the survey it’s fine to ask a friend or relative to help, but please make sure the answers are only about your experiences.

Can I take part in different formats?

This information can be made available in alternative formats, including large print, and it may be possible for you to take part in alternative languages. Please contact the FREEPHONE helpline number 0800 4702987.

Information for your carer

Please show the information below to your carer. We are inviting them to take part in the Neighbourhood Health Carer Survey.

Your chance to help shape the future of health and care services in your local area

A friend or family member has identified you as someone who supports them with day-to-day activities.

In your local area, health and care organisations are working together to deliver services, so people with complex health and care needs receive joined-up care.

We are asking you to take part in the Neighbourhood Health Carer Survey. The survey is about your recent experiences as a carer of how health and care services are working together.

It’s important we hear your views on what is good and what could be improved so we can identify how carers can be supported better in the future. It will help the NHS focus on what matters most.

This is your chance to have your voice heard and help improve services in your local area. We need to hear from as many carers as possible to gain a full picture of their experiences.

The questionnaire we will ask you to complete is separate to the one we have asked the person you support to complete. The carer questionnaire seeks to understand how well services are working together from carers’ perspectives. The person you care for may have also asked you to help them complete their questionnaire, but we would be grateful if you could also fill in this separate questionnaire.

If you would like to take part, a survey link can be sent to the person you support

If you would like to take part in the survey, please let the person you support know that you would like to do so. After completing their own survey, they will be asked if a friend or family member would like to take part in the Carers’ Survey.

They will be asked to provide their email address. A link to take part in the Carers’ Survey will be emailed to them. They will be asked to share this with you, either by forwarding the email or sharing the survey web address with you verbally. You will need your NHS Number and date of birth to take part in the survey. You can find your NHS number either on the NHS App if you have it, via the NHS website at

www.nhs.uk/nhs-services/online-services/find-nhs-number/ or on NHS letters or documents,

If you would like to take part but the person you support has already completed their survey and not asked for the Carers’ Survey link, please ask them to call the FREEPHONE helpline number 0800 4702987 or email neighbourhoodhealthsurvey@ipsosresearch.com to request a link.

Your information will be kept confidential

None of the staff involved in your care, or who have cared for the person you support, will know who has taken part unless you explicitly agree to this in your responses to the survey. There is more information about how your answers will be used below. If you have any questions, please call the FREEPHONE helpline number 0800 4702987 or email neighbourhoodhealthsurvey@ipsosresearch.com.

Thank you for taking time to help your local health and care services.

Further information about this survey for carers

Why are you carrying out this survey and why have I been invited?

The survey will help improve how health and care organisations in your local area work together to provide health and care services. You have been invited to take part as you support a person who may have complex health and care needs. As well as understanding the experiences of the person you care for, we’d also like to understand your experiences as a carer for that person. Your contact information and survey answers will be held in accordance with the General Data Protection Regulation and Data Protection Act 2018. NHS England is the data controller for this study, and our privacy notice explains your rights about how your information is used, and how you can get in touch. You can see the notices at NHS England » Those completing surveys or questionnaires

What happens to my answers?

We will use all responses from the survey to produce reports which will be available later this year. We will link your survey responses to the data of the person you care for to help us understand how these experiences compare. We will make sure that it is not possible to identify you or the person you care for in any reports that are published. No one, including the staff who provide care to the person you support, will be able to identify you in any reports that are published. 

To help us get a full picture of carers’ health and care, we will link your survey answers with other data held by NHS England and Integrated Care Boards (ICBs) using your NHS number. This allows us to better understand patient experiences and improve services. Specialist researchers will link the data, and this process is subject to strict confidentiality rules.

Will you contact me again in the future?

If you consent to being recontacted, we may invite you to take part in the survey again in the future. This helps us to understand how your experiences change over time. We will keep your contact details secure and will only use them for this purpose. We will keep your personal details for up to 3 years after the last time you completed a survey. You can ask to be removed from our contact list at any time.

The NHS wants to be able to take steps to improve the support they can offer you as a carer. At the end of the survey, we ask for your consent to allow a health or care professional involved in your care, or the care of the person you support, to follow up with you to discuss your needs. This may help them understand, and take steps to, better support you. This means they would be able to see the responses you give in the survey. If you provide consent, your name and answers will be visible to them. If you say ‘no’, you will not be able to be identified or contacted in this way.

What if I want to withdraw my responses from the survey later?

You can contact NHS England via england.ices@nhs.net to ask them to delete information about you collected for this survey. However, where your survey answers have been anonymised, for example in national reports, it will not be possible to delete your answers. 

Do I have to take part in the survey?

No, taking part in the survey is voluntary. If you choose not to take part, you don’t need to give us a reason.

Who do I contact if I have a query or complaint about the survey?

If you would like to find out more about the survey, how your information will be used or to make a complaint, please call the FREEPHONE helpline number 0800 4702987 or email neighbourhoodhealthsurvey@ipsosresearch.com.